FREQUENTLY ASKED QUESTIONS
We have provided answers to most questions our customers and potential customers seek from us. Go through these Frequently Asked Questions and check if your question has been answered, if not, contact us through email to submit your question. We try to reply all emails and request within 24hours.
How long does it take for my shipment to get to me in Nigeria?
Ans : It will take 4-6 days to get your shipment ready for pick up at our Lagos office in Nigeria from the time the shipment leaves our India, U.K, USA, Ghana, China, Senegal, Dubai and South Africa warehouse to the airport and not from the time it arrived in our USA warehouse .Transit time is based on under normal circumstance, delays that may be beyond our control can make some shipments to add extra day/s to the specified time frame.
How do you determine the weight of my shipment?
Ans : We bill every shipment based on either the actual weight or the volume weight whichever that is greater. Actual weight is the scale weight of the shipment while volume weight is calculated by dimension (LxWxH) divided by 166. Volume weight is used mostly on light but bulky items like for an example,” Car Bumpers & Box that is filled with eye lashes or flowers.”
Do you repack my shipments before shipping?
Ans: Yes, we reserve the right to inspect and repack any shipment tendered to us according to TSA guidelines and regulations. Most repacking are done to ship every item in it’s safest and most cost effective way. Based on customer’s advice, goods can be shipped as is without repacking, but we must inspect it for airline safety purposes.
Will you contact me when my goods arrive at your warehouse?
Ans: Yes, we contact you. Meanwhile, if customer calls us concerning the status of any shipment that is delivered to us, we will share such information with the customer.
What is your mode of payment in Nigeria?
Ans: Because of the fluctuating nature of exchange rates, Chibyke Global accepts all payments in Naira and US Dollar only. Contact any of our offices for our account numbers in USA. Visit our pricing page for our bank account number in Nigeria.
Can my shipments be delivered in parts to your warehouse and be held until everything is complete before shipping all at once?
Ans: Yes we can hold shipments that come in parts for seven calender days, storage charge will start accruing from the 8th day until you decide to ship them.
Do you notify customers when their shipments arrive in Lagos?
Ans: Yes, we notify every customer through SMS or Email as soon as their shipments become available for pick up in our Lagos office.
Do you have minimum weight or charge rule?
Ans: Yes, Check our pricing page.
Can I make payment at your Lagos office after my shipments have arrived there before I pick up?
Ans: Payment must be made before we ship out your goods from Nigeria, India, U.K, USA, Ghana, China, Senegal, Dubai and South Africa offices, but if for any reason we ship your goods without getting paid first, we can accept cash payment at our Nigeria office only. All other payments must be deposited in any of our bank account either in Nigeria, Chibyke Global employees in Lagos cannot accept cash payment at the Lagos office no matter the circumstance. We advice customers to clear up any outstanding as soon as the bill becomes available in order to avoid delay in picking up their goods even on Saturdays or non bank working days like holidays.
What if my goods gets damaged or lost?
We take a total responsibility of goods damaged or lost under our care.
Do you give discount?
Yes we do give discount to our clients depending on the Kilogram they bring.
Visit our contact page for more enquiries. Or call +234-818-9688-246